Old Ben Homes views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.
Old Ben Homes updates this policy in line with the Housing Ombudsman Service Complaint Handing Code, which you can view here: Housing Ombudsman Complaint-Handling-Code-24 The Charity is a member landlord of the Housing Ombudsman service.
To view a copy of the Housing Ombudsman Service Self-Assessment form, completed annually by the charity (current form completed in January 2025) please click here
Old Ben Homes Annual Complaints Performance and Service Improvement Report 2024 can be viewed here: Click Here
Old Ben Homes Resident Satisfaction Survey 2024/2025 can be viewed here